Privacy policy

Privacy Policy

At Emenaura, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard the information you share with us.

Information We Collect

When you make a purchase or interact with our store, we may collect:

  • Name, email address, and phone number
  • Billing and shipping address
  • Payment-related information (processed securely by third-party gateways)
  • Browsing behaviour and device information via cookies and analytics tools

How We Use Your Information

Your personal information is collected only to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and tracking details
  • Provide customer support
  • Improve your shopping experience
  • Send promotional emails or offers (only if you have opted in)

Sharing of Information

We do not sell, trade, or rent your personally identifiable information to any third party. We may share your information only with authorised service providers who help us operate our business, including:

  • Payment gateways (Razorpay, CC Avenue)
  • Courier and logistics partners (Delhivery and others)
  • Email marketing and analytics tools (Klaviyo, Google Analytics)

These partners are bound by their own privacy policies and are not permitted to use your data for any other purpose.

We may also disclose your information if required by law or to protect our rights under our Terms of Service.

International Data Transfers

As we ship globally, your information may be processed or stored in countries outside India. We ensure that any such transfers are handled securely and in accordance with applicable data protection laws.

Cookies

We use cookies to manage your shopping session, personalise your experience, and allow you to retrieve your cart. We also use analytics cookies (such as Google Analytics) to understand how visitors use our website. Cookies do not contain sensitive personal information and do not harm your device. You may disable cookies through your browser settings, though this may affect your shopping experience.

Payment Security

We do not store your credit or debit card details. All payments are securely processed by authorised third-party payment gateways.

Data Retention

We retain your personal information for as long as necessary to fulfil your order, provide customer support, and comply with legal obligations. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications at any time

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will take effect immediately upon being posted on our website. We encourage you to review this page periodically.

Contact Us

For any privacy-related queries or to exercise your rights, please contact us at care@emenaura.com.